knn77 Privacy Policy

This Privacy Policy ("Policy") describes how knn77 ("knn77," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the knn77 website at knn77.app and all associated services, games, and features (collectively, the "Platform").

knn77 is committed to protecting the privacy and personal data of all Filipino players who use our Platform. This Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the knn77 Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It applies to all users of the Platform, including registered account holders and visitors who browse the site without registering.

This Policy should be read alongside the knn77 Terms and Conditions. Capitalized terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.

knn77 is the data controller responsible for the personal data collected through the knn77 Platform. As data controller, knn77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.

knn77 collects the following categories of personal data from players and Platform users:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (to verify that you meet the 21+ age requirement)
• Gender
• Nationality and country of residence
• Government-issued ID number (e.g., passport, driver's license, SSS, PhilHealth, or UMID card)
• Copies of identity documents submitted for KYC verification

3.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (province, city/municipality)

3.3 Financial Data

• GCash or PayMaya mobile number linked to your payment account
• Bank account details (BPI, BDO, Metrobank) where used for transactions
• Partial card details (last four digits, card type) for Visa and Mastercard transactions
• Transaction history, including deposit amounts, withdrawal amounts, and dates

3.4 Gaming and Activity Data

• Game history, including games played, bet amounts, and outcomes
• Account balance and bonus balance information
• Session duration and login timestamps
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

3.5 Technical Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type
• Cookies and similar tracking technologies (see Section 8)
• Platform usage data and clickstream data

3.6 Communications Data

• Records of your communications with knn77 customer support
• Feedback, complaints, and dispute records
• Marketing communication preferences

knn77 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you use the Platform, including through cookies, web beacons, and server logs. This includes your IP address, device information, and browsing behavior on the Platform.
• Third-party sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard) in connection with your transactions, and from identity verification service providers used to conduct KYC checks.
• Regulatory sources: Data received from regulatory authorities or law enforcement agencies in connection with legal obligations or investigations.

Under the Philippine Data Privacy Act of 2012, knn77 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications from knn77.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and knn77 — that is, to provide you with access to the Platform, process your transactions, and manage your account.
• Legal obligation: Where processing is necessary for knn77 to comply with its legal obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and the Data Privacy Act itself.
• Legitimate interests: Where processing is necessary for the legitimate interests of knn77, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.

knn77 uses the personal data we collect for the following purposes:

• To create and manage your knn77 account, including verifying your identity and age (21+) as required by Philippine gaming regulations.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• To provide access to games and all features of the knn77 Platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, know-your-customer (KYC) verification, and reporting requirements under Philippine law.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on the Platform.
• To enforce our Terms and Conditions and other applicable policies.
• To provide customer support and respond to your inquiries, complaints, and disputes.
• To send you transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about knn77 promotions, bonuses, and new games — but only where you have consented to receive such communications or where we have a legitimate interest in doing so.
• To personalize your experience on the Platform, including recommending games and promotions that may be of interest to you.
• To monitor and analyze Platform usage for the purposes of improving our services, fixing technical issues, and developing new features.
• To support responsible gaming, including monitoring gaming patterns that may indicate problem gambling and administering self-exclusion requests.

knn77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

knn77 engages trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification providers, game software providers, cloud hosting providers, and customer support platform providers. These service providers are contractually bound to process your data only on knn77's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

knn77 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory requirement. knn77 may also disclose data to law enforcement agencies where necessary to prevent, detect, or investigate criminal activity.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of knn77's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 With Your Consent

knn77 may share your personal data with other third parties where you have given your explicit consent to such sharing.

knn77 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the knn77 website.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences, such as your language settings and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotions and offers. These are only set where you have consented to marketing communications.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the knn77 Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform.

knn77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the knn77 Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls ensuring that knn77 staff can only access personal data necessary for their specific job functions.
• Regular security audits and penetration testing of the Platform infrastructure.
• Two-factor authentication (2FA) options for player accounts.
• Secure, access-controlled data centers for Platform hosting.
• Staff training on data protection and information security best practices.

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, knn77 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act.

knn77 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, as required by the Anti-Money Laundering Act and BIR regulations.
• Gaming activity data: Retained for the duration of your account and for three (3) years following account closure.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw your consent to marketing communications, after which it will be deleted or anonymized within 30 days.

When personal data is no longer required, knn77 will securely delete or anonymize it in accordance with our data retention and disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by knn77:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data knn77 holds about you and information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data knn77 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to knn77's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on knn77's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe knn77 has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. knn77 will respond to all valid requests within thirty (30) days of receipt, in accordance with NPC guidelines.

The knn77 Platform is strictly intended for individuals who are 21 years of age or older. knn77 does not knowingly collect personal data from individuals under the age of 21. If knn77 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted, and any deposits will be returned to the payment method used, subject to verification.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to knn77, please contact us immediately using the details in Section 14 so that we can take appropriate action.

knn77 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. Where changes are material, knn77 will notify registered account holders by email or via an in-Platform notification prior to the changes taking effect.

Your continued use of the knn77 Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how knn77 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by knn77, please contact our Data Protection Officer:

Data Protection Officer, knn77
Email: [email protected]

knn77 aims to acknowledge all privacy-related inquiries within 48 hours and to resolve them within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.